Delivery & Returns Policy

Delivery & Returns Policy

Delivery

Standard delivery is £4.95 on everything you order from Spa Ely, either in our shop or online. Our preferred delivery method is either Royal Mail or Interlink.

Please allow 5 working days for delivery.

This is subject to availability, and does not include gift vouchers.

We cannot deliver to multiple addresses for one order.

All goods will need to be signed for so please ensure that when ordering you make sure that there will be someone available to sign for the product when delivered – this does not apply to gift vouchers.

Returns procedure

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.

If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

To return a product please contact Spa ely either by e-mail enquiries@spa-ely.com or telephone 01353 664662.

Refund policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.* Please see below for exceptions to this policy.

Delivery charges

We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. We do not charge for returns except for unwanted products.*

*None of the above conditions affect your statutory rights when goods are faulty, or not as described.