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Last Ordering Day for Christmas Delivery

 

All orders for gift vouchers need to be placed by 12.00 Monday 21st December for 1st class delivery before Christmas

 

 

Shipping & Returns

 

Shipping (excluding Gift Vouchers)

We currently ship goods to all areas of the UK. We aim to despatch all orders placed on the same day if ordered before 12:00pm for a next day (signed for) delivery.If for any reason this cannot be achieved you will be notified as soon as possible and given the option to cancel your order with a full refund.

Shipping & Packaging is charged on WEIGHT. You will see a breakdown of the costs below.

Boxes weighing up to 100g are £5.45
Boxes weighing between 101g up to 500g are £5.90
Boxes weighing between 501g up to 1kg  are £7.00
Boxes weighing between 1kg up to 2kg are £9.05

 

Gift Vouchers

Gift Vouchers  are sent using 1st class post (at no additional cost)

  

Returns

We will refund any items purchased if returned within 14 days of despatch, unopened, in their original condition.

All refunds exclude postage costs, as agreed in our terms, unless a mistake has been made by us. Please ensure that all returned items are well packaged to avoid damage in transit. Any damage may result in a refund being refused. Please make sure all return packages are sent with a trackable, insured service. We cannot take responsibility for items damaged or lost in the return transit.We can only refund to the card/payment method used for purchase.We aim to refund you on the same day as the receipt of your returned goods. Please allow 3 working days to clear through the banking system.


Returns Address
Spa Ely, 35 Forehill, Ely Cambridgeshire, CB7 4AA